Cookies on this website

We use cookies to ensure that we give you the best experience on our website. If you click 'Accept all cookies' we'll assume that you are happy to receive all cookies and you won't see this message again. If you click 'Reject all non-essential cookies' only necessary cookies providing core functionality such as security, network management, and accessibility will be enabled. Click 'Find out more' for information on how to change your cookie settings.

Using your account

We offer detailed guidance on using the CCB cluster, which enables you to get up-to-speed on using your account as quickly as possible and to avoid common gotchas. It is available in three formats:

We additionally provide a curated collection of self-study videos under the University's LinkedIn Learning subscription, which you can access at using your SSO login. We recommend completing the course "Learning Linux Command Line" if you are new to Linux. The remainder of the courses are provided so that you can develop additional skills if you should need them.


You can find a set of answers to commonly asked questions here.

Getting help

If you can't find the information you need, you can email us for support via For the fastest response, we recommend that you send a single question or request per email, and always send new requests as new emails and not as replies to old ones.

We make best efforts to answer help requests promptly, but we do not have formal response times. In fairness to supporting all users equally, we reserve the right to decline requests which would incur an unreasonable amount of effort on our part.